Frequently Asked Questions
Everything you need to know about your luxury jewelry purchase.
Are your gold jewelry pieces authentic and hallmarked?
Yes, every piece of jewelry at FrostNYC is crafted from genuine 10K or 14K gold and includes the official hallmark stamp. We do not sell gold-plated or gold-filled items.
How long does shipping take for custom orders?
Custom-made pieces, including nameplates and personalized pendants, typically take 2-4 weeks for production before being shipped via insured delivery.
Do you offer a warranty on your jewelry?
We provide a lifetime warranty that covers professional cleaning, polishing, and manufacturing defects to ensure your investment stays in pristine condition.
What is your return policy?
We offer a 15-day return policy for most standard items in their original, unworn condition. Please note that custom-designed pieces are final sale.
Does my order come with an appraisal?
All orders over $500 include a complimentary physical certificate of authenticity and a detailed appraisal for insurance purposes.
Do you offer financing options?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment plans, allowing you to buy now and pay over time.