Returns & Exchanges
At FrostNYC, we want you to be completely satisfied with your luxury jewelry purchase, which is why we offer a 15-day return policy on all eligible items. Please ensure all pieces are in their original, unworn condition with the security tag intact to qualify for a refund or exchange.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Pack Your Jewelry
Securely place your item in its original FrostNYC display box and shipping carton, ensuring all certificates of authenticity are included.
Ship with Insurance
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; we recommend obtaining a receipt for tracking.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing